Terms and conditions of sale

(Trisa Electronics AG, hereinafter referred to as TE AG)

By placing an order, the purchaser acknowledges the following terms and conditions as binding:

Conclusion of contract

Our deliveries take place solely according to the following terms and conditions. The purchaser’s terms and conditions shall be hereby expressly excluded. We shall not be bound by such terms and conditions even if we do not exclude them again on conclusion of the contract. Our general terms and conditions of delivery, including our terms of payment, shall be considered as accepted at the latest on acceptance of the goods. Any contracts and agreements – particularly insofar as they amend these conditions – shall become binding for us only upon written confirmation.

Right to impose subsequent charge: Prices are quoted (if not explicitly stated otherwise) without transport, fees, customs duties, VAT, etc., which can always be charged retrospectively if such charge is imposed on Trisa Electronics.

Retention of ownership

TE AG shall reserve ownership on the goods delivered until all of the customer’s accounts payable arising from the business relationship have been settled in their entirety. TE AG is entitled to have the retention of title recorded in the official register. The pledging or assignment of your goods as security is inadmissible. The purchaser is required to inform TE AG immediately of any seizures by third parties of the goods delivered under retention of title.

The customer shall assign all receivables owing to him in connection with the resale of the goods to cover the claims of TE AG arising from the business relationship. He shall have the revocable right to collect these receivables on a fiduciary basis. On request, the customer shall be obliged to provide TE AG with all the information and documentation necessary for the assertion of the assigned rights and to inform his customers of the assignment. TE AG is entitled to direct notification.


Deliveries shall take place on the payment and at the risk of the recipient. Postal charges and additional costs shall be charged to the purchaser.

Damages in transit

If damages occur in transit, the customer must request that the receiving terminal or incoming mail office writes a damage report and must seek compensation there.

Complaints / Notice of defects

Complaints due to of visible defects or incomplete or incorrect deliveries must be immediately notified in writing and at the latest 10 days after the date of invoicing.

Cancellation right

We grant cancellation rights on products purchased from Trisa Electronics. Please send your cancellation notice in writing or email to Trisa Electronics within 14 days of receipt of the goods. The dispatch date of the cancellation is decisive for compliance with this deadline.

The exercise of cancellation rights causes the purchase contract to be converted into a reverse transaction relationship, whereby the goods received as part of the purchase contract must be returned. In the event of a cancellation, please return the goods immediately with the original packaging enclosing a copy of the invoice. The customer must bear the cost of the return of the goods. The amount of these costs corresponds approximately to the despatch costs on purchase. We will reimburse the purchase price on receipt of the goods. We reserve the right to deduct a portion refund to compensate for any damage or excessive wear and tear.

Please note that the cancellation right does not apply to goods that were produced according to customer specifications or explicitly customised to personal requirements.

If goods are delivered to the customer in damaged condition or do not correspond to the goods which were ordered, TE AG undertakes to refund the full purchase price including the postage costs.


If nothing to the contrary is stated, TE AG grants a 60-month guarantee on all new appliances of Trisa Electronics AG from the date of purchase. For products from other brands and manufacturers, TE AG grants a 24-month guarantee. Excluded from the guarantee are batteries, wearing parts and casing parts. In the event of faults and/or defects which are not covered by the guarantee, the customer bears the cost of any fault diagnostics and the associated time and effort.

The place of fulfilment and place of jurisdiction for both parts is Triengen.

Subject to amendments without prior notice.